All orders are shipped using Priority Mail via USPS unless otherwise requested or indicated. With each order submission, all customers will obtain an initial email confirming that their order has been received.
Once orders are prepared and shipped, a follow-up email is sent noting the order’s contents as well as tracking number. This tracking number will be used by both the customer and the Q.A.C. owner to monitor it’s progress. Please keep both emails for your records. Shipping is approximately 1-3 business days.
All packages will be mailed to shipping address provided by the customer at the time the order was placed. It is imperative you confirm the correct address prior to submitting your order.
Once scanned by USPS and the tracking number provided to the customer, Queen Adwoa’s Closet is no longer responsible for packages/orders. This includes orders which are: lost, damaged, undelivered, mis-delivered, left unattended once delivered, etc by the post office or your mail service of choice.
Queen Adwoa’s Closet ships worldwide! All previously mentioned shipping policies apply.
Please be mindful of possible customs or VAT charges imposed by your country. Q.A.C can not be responsible for these fees. If imposed by your country, they are the responsibility of the buyer. Additionally, Q.A.C is also not responsible for shipping or customs delays either domestically or in the recipient's home country.
Once payment has cleared, for any international shipments, please allow 6-10 business days for delivery. As a note, packages take time passing through customs. Your patience is appreciated. Be advised that once a package arrives at customs and leaves the United States, tracking may no longer be availible.
For any additional questions, please feel free to contact our Queen Adwoa’s Closet owner Angela Barimah via email:
Many items from the Q.A.C webstore are handmade with love using rare, one of a kind globally sourced materials. We aim to provide high quality unique pieces to our global family and therefore refunds are not accepted at this time. Exchanges are reviewed on a case by case basis.
We encourage you to view our photos, product descriptions, and size chart when purchasing. Should you have questions regarding any of the items you see listed, please feel free to email our shop owner at the following address: Abarimah@QueenAdwoasCloset.info
In the event you feel an exchange is necessary, please contact our shop owner immediately at the following address: Abarimah@QueenAdwoasCloset.info
Please note, exchanges must be for items of equal or greater value. If the newly requested item is of greater value, the price difference must be paid by the customer prior to mailing original item back to Q.A.C for the exchange.
Process for Exchanges:
Customers must contact the shop via email within three (3) days after confirmed delivery. After 3 days, all sales are final
All exchanges must be approved via before placing items in the mail. Item(s) must be postmarked within five (5) days of receiving the ordered merchandise.
Item(s) in question MUST be returned in unworn (or used) / "like shipped" condition.
Item(s) must be placed in and returned with all tags and original wrapping
Should the item(s) be deemed fit, an exchange will be processed in approximately 7 days after items are received and inspected. The cost of all shipping (including exchanges) must be paid by the customer.
Please note, any item that is worn, soiled, damaged (or missing pieces), missing original tags, or otherwise not in the exact same condition as originally mailed will not be honored for an exchange.